Service Promise

We deal with every step of the installation process including plastering, electrics, plumbing and tiling and to ensure both parties understand exactly what is expected of them, what their obligations are, what their rights are, and how the transaction is to proceed we provide the following as part of our service level agreement and contract with our clients.

Bathroom Boutique complies with all obligatory health & Safety requirements and protects our customers, employees and contractors with necessary insurances.

Our workman are trained to strict specifications and will only attempt a job if they have adequate skills and qualifications to complete the project to our exacting standards.

We promise to work in a clean and tidy manner and will finish each day with a thorough check of the working area to ensure it is clean, healthy and safe.

We will spend time with you to ensure you understand what inconveniences you will experience and when.  We will try at all times to ensure that these are kept to a minimum so that you can make alternative arrangements if you need to.

If the project means that you are without water or amenities for any length of time we promise to work quickly to get them back for you with the least possible inconvenience. Should this be an extended period due to the projects complexity we may provide portable toilet amenities if required.

All work carried out is protected by our own warranty which is up to 3 years and any products are protected under the manufacturer’s warranty and guarantee.

Our project managers will meet with you regularly throughout the project so that you understand what is happening and when and whether any unforeseen issues or delays will be experienced.

Should you have any cause for complaint at any stage of the process our Directors will deal with these personally to satisfactory resolution.

For full terms and conditions, click here

What our customers say

We had our bathroom transformed nearly a year ago, still loving it, have had a couple of little problems since, nothing major, but they have been put right in no time, service is as good after the installation as it was during, nice bunch of people working at Bathroom Boutique, long may they continue!

Susan - Basildon

5 star! Lovely friendly staff, very helpful and reliable! They helped me make decisions and plan both my bathroom and en-suite with fantastic results! Couldn’t be happier!

Claire - Benfleet

Excellent service, bathroom is fantastic. Worth its weight in teas, coffees and biscuits!

Lori - Benfleet

Excellent service from inception to completion… would not hesitate to recommend to anyone.

Ms Mitchem - Benfleet

Brilliant from start to finish… Very clean and tidy, was a pleasure to have them provide our install. Thoroughly delighted and highly recommended.

Mr Hubbard - Benfleet

Very happy with whole service. Good craftmanship throughout. Friendly & professional. Would recommend!

Mr Sladden - Benfleet

Very good service from friendly fitters. Nothing too much trouble.

Mr Cade - Benfleet

After receiving such fantastic service from them ourselves we’ve recommended their amazing bathroom design and installation service to our friends. First class planning and delivery. Really high-end workmanship. No hesitation in recommending you use them.

Lucas - Benfleet

All levels of service were excellent from the initial consultation in the showroom through to completion of our bathroom. We were extremely happy with everything.

Tracy Smith - Rayleigh

The team went above and beyond what we had expected: nothing was too much trouble.

Mr & Mrs White - Thorpe Bay

Very good, fab job. Would recommend Bathroom Boutique every time. Very pleased, thank you!

Mr & Mrs Major - Stanford-le-Hope

We were purchasing products without installation and were advised very professionally on what would suit our space and budget. We had a few after sale issues which were dealt with quickly and efficiently. We would recommend without hesitation and are very pleased with the service we received.

Heath - Leigh on Sea