Bathroom Installation FAQ’s

These are a few things that we are frequently asked. If you don’t find your answer here please don’t hesitate to get in touch.

How do I pay?

25% of installation fee to be paid on order.
100% of product fees to be paid 7 days before start.
50% of installation fee is required on the day of start.
Final 25% is required on satisfactory completion.
Extras ordered during fit are to be paid on delivery and fit date.

Are your installers qualified and insured?

All of our installers are fully qualified and insured with our fully comprehensive public liability insurance.

Do you use sub-contractors?

Our installers are Bathroom Boutique employees however, should your installation require a skill which we don’t have amongst our own team then you can be assured that we only use sub-contractors who we know personally that their work fits our own uncompromising standards and they are fully insured. We will let you know if this is the case and any work carried out by sub-contractors is still covered by our quality standard guarantee.

Will your workmen be in uniform?

All of our installers will be dressed in their Bathroom Boutique work-wear so that they are easily identified and recognised.

How will you look after my house whilst you work?

Your Bathroom Boutique installer will protect all of your carpets with ‘PackExe’ plastic carpet protector and your hardwood floors with ‘Cordex’ floor protector. If it’s an en-suite you’re having fitted, your bed covers will be protected with clean dust sheets. There will always be a certain amount of dust but we do our best to keep this to a minimum and protect your belongings as best we can.

Do you dispose of waste and rubbish?

Your installer will clear up and tidy any mess created on a regular basis. So that you or your neighbours are not inconvenienced, a skip will only be used if deemed absolutely necessary.

Can I contact my Installer in an emergency?

Your installer will introduce themselves by name and provide you with their contact details in case you need to contact them during your project.

Will my installer disturb me when I am at home?

Your installer will try as hard as they can to keep any noise disruption to a minimum. They will ask permission to use radios or music players and should you wish them to stop using noisy drills or tools for a short period they will be happy to oblige. Your installer will always be polite and listen to your views.

How will I know what you are doing?

Before we start any work on your bathroom, you will receive a day by day breakdown of everything we are planning to do. As well as this, at the end of every day, your installer will let you know progress and the steps planned for the next day. They will also let you know if any other Bathroom Boutique team members will be arriving.

Will my utilities or boiler be turned off?

Your installer will give you advance notice if there is any need to temporarily suspend your water, gas or electricity, ensuring you have plenty of time to switch off your computer or empty your washing machine etc. Your boiler will always be turned off before work commences on your heating system. Your installer will make sure that everything is working again at the end of every day.

How will my bathroom be installed?

Your products will be fitted with local isolation valves so you’ll be able to carry out routine maintenance easily. Everything will be installed in accordance with the manufacturer’s fitting instructions.

What happens if there is a leak after fitting?

If you notice a leak, or any other problem after fitting, get in touch with us straight away and we will remedy the problem.

What if I want to change something?

We work precisely to the written guidelines you sign off, but if you wish to change anything, just ask either the head office or your installer.

Is the glass safe for us in the shower?

Most shower screens, panels and cubicles are made from safety glass which is tougher and thicker than standard glass, increasing both stability and user safety. If this is not the case for the product you have chosen, this will be pointed out to you so that you can change if you wish.

What time will you start work every day?

Your Bathroom Boutique installer should always be on site ready to start work by 8:30am. If they are going to arrive later, they’ll always let you know the day before.

Will I have access to a toilet during installation?

During the installation of your new bathroom, we will aim to leave you with at least one working toilet. If this is not possible, we will give you 24 hours notice so you can make alternative arrangements to ensure you’re never caught short!

What our customers say

We had our bathroom transformed nearly a year ago, still loving it, have had a couple of little problems since, nothing major, but they have been put right in no time, service is as good after the installation as it was during, nice bunch of people working at Bathroom Boutique, long may they continue!

Susan - Basildon

5 star! Lovely friendly staff, very helpful and reliable! They helped me make decisions and plan both my bathroom and en-suite with fantastic results! Couldn’t be happier!

Claire - Benfleet

Excellent service, bathroom is fantastic. Worth its weight in teas, coffees and biscuits!

Lori - Benfleet

Excellent service from inception to completion… would not hesitate to recommend to anyone.

Ms Mitchem - Benfleet

Brilliant from start to finish… Very clean and tidy, was a pleasure to have them provide our install. Thoroughly delighted and highly recommended.

Mr Hubbard - Benfleet

Very happy with whole service. Good craftmanship throughout. Friendly & professional. Would recommend!

Mr Sladden - Benfleet

Very good service from friendly fitters. Nothing too much trouble.

Mr Cade - Benfleet

After receiving such fantastic service from them ourselves we’ve recommended their amazing bathroom design and installation service to our friends. First class planning and delivery. Really high-end workmanship. No hesitation in recommending you use them.

Lucas - Benfleet

All levels of service were excellent from the initial consultation in the showroom through to completion of our bathroom. We were extremely happy with everything.

Tracy Smith - Rayleigh

The team went above and beyond what we had expected: nothing was too much trouble.

Mr & Mrs White - Thorpe Bay

Very good, fab job. Would recommend Bathroom Boutique every time. Very pleased, thank you!

Mr & Mrs Major - Stanford-le-Hope

We were purchasing products without installation and were advised very professionally on what would suit our space and budget. We had a few after sale issues which were dealt with quickly and efficiently. We would recommend without hesitation and are very pleased with the service we received.

Heath - Leigh on Sea